Return Policy

Please read the entire return policy for limitations.

At Palm Coolers, we want you, our customers, to be thrilled for the products that you’re going to receive. With this policy, if you are less than 100% satisfied, you may return it to us for a refund anytime within the 100 Days Money Back Guarantee. Any damaged items due to reasons not covered under our warranty cannot be accepted back.

100 days free returns are limited to a single item per customer and does not apply for any items sold by the case. If you purchase more than one item and wish to return the item within 100-days of receiving your item, you will be responsible for arranging for the return and paying the return shipping costs.

For products purchased directly from retailers, dealers, or other resellers, their return policy applies. Please contact them directly for more information. We do not accept returns that are not purchased directly from our website.

Products must be in original box and/or packaging.

Before sending your products to us, please submit a Return Request by e-mailing the following information to


*PALM Model and Color

*Date of Purchase
*Upload Cooler Photo Showing item

A service representative will gather any additional information required if necessary, and validate your request. If you purchase qualifies under our 100-Day Return Policy, you will be e-mailed a pre-paid return label and Return Merchandise Authorization Number (RMA#).

Once your request has been authorized, package your item in accordance with UPS’s shipping policies and send your item to the following address:

Palm Coolers, Inc.

Attention: Returns
817 W Cermak Rd.
Chicago, IL 60608

Your card will be credited upon receipt and inspection.

No refunds will be given on merchandise returned after 100 days of the original purchase date.

This return policy only applies to products directly purchase from Palm Coolers via website.

For any other questions or concerns, please contact us at (312) 663-7377 or e-mail us at


If you’re looking to exchange the item for another PALM item, your original date of purchase must be within 50 days of your order date. All merchandise must be unused/unworn and returned in the original packaging. Original and return shipping costs are non-refundable unless the merchandise was shipped incorrectly. No refunds will be given on merchandise returned 70 days after the original purchase date.

Please contact the PALM customer service team at (312) 663-7377 to set up your return. To avoid delays, please include a copy of your original receipt with the merchandise. This return policy only applies to products purchased directly from PALM via website.